Online Review Response

Write a response to the following online review (Google, Yelp, or similar):

- **Review type:** [positive / negative / mixed]
- **Paste the review text:** [paste the review here]
- **Business name:** [Your Business Name]
- **Key points to address:** [thank them / acknowledge the issue / offer a resolution / invite them back]
- **Tone:** [warm and grateful / empathetic and solution-focused / professional]

**Guidelines for positive reviews:**
- Thank the reviewer by first name if given
- Mention a specific detail from their review to show it was read
- Invite them back or mention an upcoming offer

**Guidelines for negative reviews:**
- Acknowledge the experience without being defensive
- Apologize for falling short, not for a fault if disputed
- Move the resolution offline: provide a direct contact (phone or email)
- Keep it under 80 words — other readers are the real audience

Never argue with the reviewer publicly.