Draft a business policy for the following:

- **Business type:** [your industry]
- **Policy type:** [return/refund policy / cancellation policy / late payment policy / appointment no-show policy / data privacy / other]
- **Key rules to include:** [describe the main terms — fees, timeframes, exceptions, process]
- **Exceptions or edge cases to address:** [VIP customers / emergencies / unused portions / etc.]
- **Tone:** [friendly and explanatory / firm and direct / professional and neutral]
- **Where this will be used:** [website / client contract / employee handbook / email footer / signage]

**Output:**
1. Policy title
2. Policy statement (the core rule, in plain English)
3. Details section (specifics: timeframes, fees, how to make a request, contact info)
4. Exceptions (if any)
5. Effective date placeholder

Write in plain language — avoid legal jargon. The goal is a policy customers and staff can understand on first read. Keep it under 300 words unless the policy is complex.

Note: This is a starting draft. Review with a lawyer before publishing for any legally sensitive policy.
Policy Draft
